Legal · Data deletion

Delete your data.

Nagi accounts are anonymous, and deleting everything takes a few taps. Here's exactly how.

Last updated: 19 October 2026www.nagiandme.com

The short version

You're in control of your data.

We never hold your name or a real or contact email — your account is an anonymous ID. If you've created a 12-word Nagi code, you can open your account on any phone or browser with it. (Once you create a code, the app stores a one‑way, system‑generated identifier derived from it, which can't be used to contact or identify you.) You can permanently delete your account and everything in it directly from the app, at any time, with no questions asked.

Step by stepHow to delete your account.

To permanently delete your Nagi account and all associated data:

  1. Open the Nagi app on your phone, or app.nagiandme.app in your browser.
  2. Go to Settings (the gear icon on the Chat screen).
  3. Tap Delete my account.
  4. Confirm by tapping Delete everything.

That's it. Your account and data are removed immediately, and any remaining copies (including backups) are purged within 30 days. This cannot be undone.

What is removedWhat gets deleted.

Deleting your account permanently erases:

  • Your anonymous account and profile (age bracket, sex, region, if provided)
  • All mood logs and weekly wellbeing (S8) scores
  • Your medication diary and any side-effect notes
  • Your full conversation history with Nagi
  • Any other data linked to your anonymous ID

Your subscription is managed separately from your data. If you subscribed through the App Store, cancel it in your Apple ID subscription settings; through Google Play, in the Play Store under Subscriptions; on the web, in the app under Settings → Manage subscription, or via the manage link in any receipt email. Deleting the app's data does not cancel an active subscription, and cancelling a subscription does not delete your data; use the steps above to erase your data.

Before you goWant a copy first?

If you'd like to keep a copy of your data before deleting, go to Settings → Export all my data to download everything as a JSON file. See your full rights in our Privacy Policy.

Lost access?If you can't open the app.

Because Nagi accounts are anonymous, deletion is normally done in the app. You can open your account on another device with your Nagi code, if you've created one, then delete it from Settings. If you haven't created a code and no longer have the phone or browser you started on — or you've lost your code and aren't signed in anywhere — the account can't be reached again, by you or by us. If you need help or have questions, contact us and we'll assist where we can.

Lumetrix Labs Limited

Operated from the United Kingdom, serving users in the United States.

hello@nagiandme.com

US Privacy Policy · Consumer Health Data Policy